Traditionally, when an alarm is reported from a non-video monitored system, the operations centre needs to make phone calls to a list of after-hours contacts to advise an alarm has been received. From there, the contacts may decide whether to dispatch a patrol to site, ignore the activation, or attend site themselves. This has some problems:
The alarm may be benign: Dispatching a patrol will incur a cost, and calling contacts in the middle of the night is not a pleasant experience.
The alarm may be legitimate: If no action is taken, the loses or damage could be severe
Patrol time is costly: On average, it takes abut 30 minutes for a patrol to reach site; by which time, the break-in could be completed.
Staff safety is compromised: Sending staff to site is not always advisable if a legitimate threat to safety exists.
How Video Monitoring Works:
A Video-Monitored system consists of two parts: The alarm/intrusion detection system, and the surveillance system. The systems are integrated so that the activations from one are verified from the other.
On an alarm activation:
The operations centre receives the alarm
The detector which triggered the alarm is mapped to a corresponding camera, which covers the detection area.
The security operator checks the respective camera, and verifies the alarm (eg: benign, intruder, animal, etc).
Upon verifying the alarm, appropriate action is taken. This may be to close the alarm as benign, or immediately dispatch police in the event of a confirmed break-in.
The control room may also take additional action, such as using a voice-blast to ward off suspected intruders.
How This Fixes the Problems of Traditional Monitoring:
Calls to after-hours contacts do not need to be made if the operations centre has been able to verify the alarm is benign.
In the event of a confirmed break-in or theft, police can be called immediately, rather than having to wait for a patrol to attend site.
Staff safety is not compromised by having to attend site.
Costs associated with dispatching patrols are eliminated
Contact Us Today
Get in contact with our friendly team today for more information and to learn more how we can help you.